BMW is trying to screw me!!!

993TT

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#1
one of my 330's has been sputtering lately so i took it into bmw. they call me a couple of days back telling me bmw came out themself to look at it and that the motor is blown, dead, gone, and not under warranty....because it was "over revved." I drive my car conservatively (at least my 330s). they told me that it was cylinder two. i believe is a manufacturers defect...if it were to do what they say...shouldnt cylinder 2-4-6 be effected as welll????? i called them back to confront the situation and told them about that 3cyl would be effected and only then did they say, "yea 2-4-6 was bad, but two was the worst." they said it was probably because it was downshifted and over revved...which i don't do and even if i did it would take quite a few times to do some damage. the car has about 35k miles on it....what do you guys think about this? they want 11k + install. i told them my lawyer will be contacting them.
 
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#2
Not a direct answer, but maybe something that could prove you didn't (or did [xx(] ) over rev it. I checked a book (OBDII Diagnostic Secrets Revealed by Peter David) that I bought about a year ago for an electronic design project I am working on. The book lists extended OBDII computer codes for Ford, GM, and a few others, but not BMW.

All of the manufacturers listed have memory locations that log an over RPM condition, excess torque converter stress, etc. If you didn't over rev it, this should prove that you are in the clear. Unfortunately, it could also show that you did over rev it.

If you want to put them on the spot and prove who's right, go into the dealership and ask them to show you the OBD code to prove it. Again, I have no proof that BMW has the data, but if Ford, GM and Chrysler computers do, I would think that BMW does.

Good luck!!!!
 
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#4
Doesn't the car protect itself from over-revving? I would only think they you could over-rev the engine in neutral.... I mean even my old camaro would lock the wheels (and I can tell you that is a big surprise when it happens) if you downshifted and the computer thinks the rpms are too high.
 
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#5
cdotger said:
Doesn't the car protect itself from over-revving? I would only think they you could over-rev the engine in neutral.... I mean even my old camaro would lock the wheels (and I can tell you that is a big surprise when it happens) if you downshifted and the computer thinks the rpms are too high.
There is a rev limiter but that doesn't help you on a money shift (downshifting from 5 to 4 but accidentally downshift into 2). The money shift is both well documented on BMW forums and, unfortunately, very expensive.

Here's the money shift tale
 
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bmwrocks

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#9
993TT said:
one of my 330's has been sputtering lately so i took it into bmw. they call me a couple of days back telling me bmw came out themself to look at it and that the motor is blown, dead, gone, and not under warranty....because it was "over revved." I drive my car conservatively (at least my 330s). they told me that it was cylinder two. i believe is a manufacturers defect...if it were to do what they say...shouldnt cylinder 2-4-6 be effected as welll????? i called them back to confront the situation and told them about that 3cyl would be effected and only then did they say, "yea 2-4-6 was bad, but two was the worst." they said it was probably because it was downshifted and over revved...which i don't do and even if i did it would take quite a few times to do some damage. the car has about 35k miles on it....what do you guys think about this? they want 11k + install. i told them my lawyer will be contacting them.
If the car is still under factory warranty, then the onus is on them to prove to you that the car was overreved to cause this. How can they prove this? BMWs opinion? That's not proof. And our cars are very hard to overrev as we all know. Are they saying it is up to you to prove you didn't overrev? How the hell can you do that? OBD may be the answer, lets hope so.

So lets say for arguments sake it did overrev. That means the rev limiting functions are malfunctioning maybe? They should be able to show you the malfuntioning rev limiter, no?

Can you tell us mechanic wannabees what actually failed? And please explain how the 2-4-6 phenomenon can occur.....
 
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#11
That is a tough one. I was thinking there could be some electronic monitoring that would tell the story and it looks like others have confirmed this.

I think they need to have a whole lot of proof that it was your fault.

Just yesterday I was working with our insurance company at work for a claim made by a third-party customer that engine repairs made in January caused the complete failure of the engine earlier this week.

Our customer, a large company, really screwed up this truck. We repaired the damage according to the direction of our customer that was not the owner of the truck. Two months and 1000 miles away the engine blows and is a total loss.

Based on my conversations with our technician, I believe we did everything right. However, it looks like we are going to take the loss on the whole engine and a ton of labor to have repairs made in the state where it blew. It’s just the way it goes sometimes. You need a WHOLE lot of proof or intentional wrongdoing on the part of the customer to ever get out of these things.

I have been to court on these issues several times in the past few years for big repairs. Believe me, the business is at a strong disadvantage just walking through the door.
 
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#13
I don't even understand why people move the shifter into the wrong gear. It's not hard, the gears are a very simple pattern to follow. The only way I could see anyone performing a "money shift" is if the driver shifted way too fast. Even when you're racing, you're not supposed to "slam" the shift knob from one gear to the next....just glide it in there quickly....it's not rocket science. [scratch]
 
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#14
There is no rev limiter when you mechanically force the car into a lower gear.
The rev limiter only works when the car can cut spark (or fuel) to keep the engine from exceeding it's maximum operating speed.

Come straight, you know you over reved it. There's no safety, there was no malfunction. They will know that you did that because they can scan your computer.
 
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#17
I am getting so sick of hearing about BMW problems, not the stories that people are telling per se, but the way BMW is handling problems. This makes me want to go trade my car in now!

BMW is going to suffer for all of this. A few of us have talked about it in the past and their day is coming; people are just going to stop buying. And all the bad press is not helping them either. Just wait and see.
 
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#18
Every manufacturer has the same problems. It's the internet that's the problem, owners that don't realize that cars are machines with millions of interfaces and those interfaces squeak, rattle, rust and break, that's the problem. Not the way a company does business. It's certainly not isolated to BMW.
 
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#19
Bimmubishi said:
Every manufacturer has the same problems. It's the internet that's the problem, owners that don't realize that cars are machines with millions of interfaces and those interfaces squeak, rattle, rust and break, that's the problem. Not the way a company does business. It's certainly not isolated to BMW.
Statistically, it is BMW. Their satisfaction rate and quality has declined. They have more problems per vehicle than many other makes, this is a fact. And what I am seeing and experiencing is a company not standing behind their product. It will have an effect on them.

If they want to improve they need to start showing it.

VW sales dropped significantly last quarter and I am sure BMW is not far behind if they don’t get it together.

The competition is heating up, no time for slacking.
 
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#20
It's really just the Germans. BMW, Mercedes, VW, Audi. That's why I think Porsche is such an amazing car company. They deliver a great-driving sports car (for the most part) with great technology, and they just never have any problems. Just take a look at how many old Porsches you see running around every day.
In any case, problems don't really phaise me. I mean, I haven't had any problems with my car, but if I did, I just wouldn't even care (unless they were major and took away from my driving time!). Take the car in, get it fixed, and keep on driving. [driving]
 


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